Here I try to answer the questions you might have before your purchase. If your question is not answered please feel free to contact me.
PAYMENTS & RETURNS
You can pay securely by credit card or PayPal. The transaction of credit card data is encrypted. Eve Sand does not store any credit card data.
All prices are in US dollars. By selecting a different currency you can preview the approximate cost. But the payment will go through in US dollars and will be converted by your financial institution depending on the daily exchange rate.
CAN I EXCHANGE OR RETURN MY ORDER?
Due to custom made nature of canvas prints they are not eligible for returns or exchanges. Everything else is.
It is very important to me that you are 100% happy with your order. Exchanges and returns are accepted within 7 days of receiving the goods, provided that the items are in an unused, undamaged condition and in their original packaging. Note that the shipping costs are non-refundable.
In case of exchange or return, you will pay for the cost of the return shipping.
In case the items were faulty or damaged, I will replace the products free of charge or refund what you have paid, including the shipping cost.
HOW TO RETURN MY ORDER?
Please contact me within 7 days of receiving your order and before sending items back at firstname.lastname@example.org.
You will be responsible for return shipping costs.
When I have received the items and confirmed their unused condition, I will credit your account minus the shipping costs as described above.
If Eve Sand Studio fails to comply with the agreement because of unusual circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other matters, then Eve Sand Studio can not be held responsible.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Once your order is placed, it will take 1-3 business days to process, print, and package it. Canvas prints and frames prints take longer, 3-5 business days.
Expedited shipping and processing is available upon request. Please contact me at email@example.com and I will send you a quote.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For regular prints typical delivery time to the US and Canada is 3-5 business day and 5-14 business days internationally.
For limited edition prints typical delivery time to the US is 5-10 business days, Canada 3-5 and internationally 5-14 business days.
These are just estimates, unfortunately it can sometimes take longer.
Expedited shipping is available upon request. Please contact me at firstname.lastname@example.org.
CAN I TRACK MY ORDER?
For most of my products tracking is included with shipping. Calendars are the only product sent without tracking to help keep the costs down.
Please note that Eve Sand cannot be held responsible for custom fees and/or duties. Please inquire about these in advance at your local customs office.
NON COLLECTED DELIVERIES
You will always get a reminder from your local post office if you forgot to collect your package.
If you do not collect the package in due time, it will be sent back to us.
You will be responsible for the costs of shipping your order again.
HOW DO YOU PACKAGE YOUR ITEMS?
Prints up to 11×14 size are shipped in sturdy flat mailer with the cardboard backing for additional safety.
Prints larger than 11×14 are rolled up and shipped in a sturdy cardboard tubes.
If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write.
HOW AND WHERE ARE PRINTS MADE
All of my prints are printed using archival UltraChrome K3 inks that give saturated and vivid colors. They are printed on museum archival Epson 100% cotton, acid-free, 330 gms smooth matte paper. Your prints will last well over 100 years without fading if cared for properly.
For my US and international customers prints are made in California, US and ship from there. For my Canadian customers prints are made in Vancouver, Canada.
Limited edition prints are made in Vancouver, Canada.
HOW TO HANDLE AND FRAME PRINTS
Please handle the prints with utmost care. Make sure your hands are clean and dry before picking up prints (you can even use cotton gloves). Always hold them on the sides without touching the printed surface. Keep the prints in their packaging until ready to frame or hang.
My prints will fit standard frames or you can have them professionally framed for a more customized look.
All rights reserved © Eve Sand. Reproduction, copying or publishing is prohibited without written consent.